Privacy Policy

Introduction

We are AC Rewards Tracker, a service operated by VKT IT SERVICES FZCO. We provide airline reward tracking and expiration reminder services (“Services”) more fully described on our website acrewards.app (“Website”).

This Privacy Policy explains what personal information AC Rewards Tracker collects about you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services. For the purpose of this Privacy Policy, “Personal Information” means any information related to an identifiable individual or that may be used to identify an individual.

Please read the following carefully to understand our practices regarding Personal Information, including Personal Information of visitors to our Website and our customers (“Users”).

Changes to our Privacy Policy

We maintain transparency about any changes to our privacy practices through multiple communication channels. When we make material changes to this Privacy Policy, we will prominently display notices on our Website to ensure you’re informed. For registered users, we’ll send direct email notifications to the address associated with your account. Additionally, we always update the “Last updated” date at the top of this policy to reflect the most recent changes. To ensure no changes are missed, we also provide in-app notifications that detail any significant updates to our privacy practices.

Information You Provide Us

You may provide us with Personal Information in various ways:

1. As a User

When you register as a user, we collect essential information to provide our reward tracking services effectively and ensure secure account management. This includes your personal identification details such as name and email address for account-related communications and reminder notifications. We also require secure account credentials through our authentication providers (Google OAuth) to protect your account access. For service delivery, we collect reward information that you choose to track, including reward titles, categories, quantities, expiration dates, and any notes you add. All of this information is handled with strict security measures and used solely for providing our reward tracking and reminder services.

2. Through Communications

Our communication with you is focused on providing efficient and effective support while maintaining data minimization principles. When you reach out to us, we collect only the information necessary to address your specific needs and improve our service delivery. This includes details relevant to your support requests, questions, or feedback, which helps us maintain a high quality of service. We use this information to personalize our responses and enhance our support processes, ensuring we can provide timely and relevant assistance. All communication data is handled confidentially and used exclusively for the purpose of addressing your inquiries and improving our services.

Information We Collect From Your Use of AC Rewards Tracker

We collect certain information automatically when you use our Services:

1. Usage Information

Our service automatically collects technical data essential for providing and improving our platform’s functionality and security. We maintain comprehensive logs of your interactions with our service, including device-specific information and analytics data that help us understand how you use our features. This information includes performance metrics and error reports that enable us to identify and resolve technical issues promptly. We also collect standard technical information such as IP addresses and browser details, which helps us ensure service compatibility and maintain security measures. This data collection is integral to providing a smooth, secure, and optimized experience while using our service.

2. Reward Tracking Data

We process the reward information you provide to deliver our core tracking and reminder services while maintaining data security and privacy. Our system analyzes expiration dates and reminder preferences to send timely notifications about your expiring rewards. We track user engagement with reminder emails and dashboard features to improve service effectiveness and user experience. This information is processed and stored securely, used exclusively for providing reward tracking services, generating reminders, and improving our platform’s functionality. All reward data is handled according to strict security protocols and is never shared with third parties or airline loyalty programs.

Cookies and Tracking Technologies

When you interact with our Website and Services, we use various technologies to collect information:

1. Types of Cookies

Our website utilizes different types of cookies to enhance your browsing experience and maintain essential functionality. Session cookies are temporary files that help manage your current visit to our website, automatically expiring when you close your browser. Persistent cookies remain on your device for a specified period, helping us remember your preferences and provide a more personalized experience on subsequent visits. Authentication cookies maintain your login status securely across sessions. These cookies are securely stored and designed to protect your privacy. We regularly review and update our cookie practices to ensure they align with current privacy standards and regulations.

2. Cookie Usage

Our cookie implementation serves multiple essential purposes in delivering a secure and personalized service experience. We use cookies primarily for authentication purposes, ensuring your account remains secure while you use our services through OAuth providers. These technologies also help us remember your dashboard preferences and notification settings, making your interactions with our platform more efficient and personalized. We employ cookies to analyze usage patterns, which helps us improve our service and identify areas for enhancement. Additionally, our analytics cookies help us understand how users interact with our reward tracking features, enabling us to provide more relevant functionality and improvements.

How We Use the Information We Collect

1. For Users

We utilize user information primarily to deliver and maintain our core reward tracking services while ensuring a smooth user experience. This includes processing your reward data and managing reminder schedules with the highest security standards. We maintain regular communication about expiring rewards, service updates, and important notifications to keep you informed and help you maximize your benefits. Our customer support team uses this information to provide timely and effective assistance when you need help with tracking your rewards. We also analyze aggregated, anonymized data to improve our services and develop new features that better serve your needs, always ensuring that any use of your information aligns with our privacy commitments.

2. For Website Visitors

We continuously analyze website usage data to enhance and optimize the user experience for all visitors. This information helps us identify and implement improvements to our website’s functionality and interface design. We use this data to protect our users by detecting and preventing fraudulent activities or potential security threats. Through careful analysis of usage patterns and trends, we can better understand user needs and preferences for reward tracking features. This understanding enables us to personalize and improve the overall experience for each user while maintaining strict privacy standards.

Data Storage and Security

1. Data Locality

Your data is stored securely using industry-standard cloud infrastructure providers. Data may be transferred to, and stored in, various locations including the United States and other jurisdictions where our service providers operate. For users in the European Economic Area (EEA), United Kingdom, and other regions with specific data protection requirements, we ensure appropriate safeguards are in place for data transfers, including standard contractual clauses and adequacy decisions where applicable.

2. Data Security

We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your reward tracking data is encrypted both in transit and at rest using industry-standard encryption protocols. We employ secure authentication methods, regular security assessments, and access controls to ensure only authorized personnel can access your data. Our security practices are regularly reviewed and updated to address emerging threats and maintain the highest standards of data protection.

3. Data Retention

Our data retention policies are designed to balance service functionality with data minimization principles. We maintain your information for the duration of your active account to ensure uninterrupted service delivery and feature accessibility. Legal requirements sometimes necessitate longer retention periods for certain types of data, which we strictly adhere to. We also retain information as needed to maintain service quality, prevent fraud, and ensure business continuity. Our retention periods are regularly reviewed and updated to ensure they align with both business needs and privacy best practices. When data is no longer needed, it is securely deleted or anonymized according to our data lifecycle management procedures.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances: with trusted service providers who assist in delivering our services (such as email service providers for sending reminder notifications, authentication providers for secure login, and cloud hosting providers for data storage), and these providers are contractually bound to protect your information and use it only for the specified purposes. We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition, always with appropriate safeguards for your privacy.

We explicitly do not share any data with Air Canada, Aeroplan, or any airline loyalty programs. Our service operates independently, and your reward tracking information remains confidential and is used solely for providing our reminder services.

Your Data Rights

We are committed to protecting your privacy rights and providing you with control over your personal information. You have comprehensive rights regarding your data:

• Access: You have the right to access your personal information and verify its accuracy
• Correction: You can request corrections to any inaccurate data we hold
• Deletion: You can request the deletion of your personal information, subject to legal retention requirements
• Data Portability: You can receive your data in a structured, commonly used format
• Restriction: You may request to restrict the processing of your data
• Objection: You may object to certain types of processing activities
• Opt-out: You can opt-out of reminder notifications at any time
• Export: You can export your reward tracking data from your dashboard

To exercise any of these rights, please contact us at hello@acrewards.app, and we will respond to your request promptly, typically within 30 days of receipt.

Children’s Privacy

AC Rewards Tracker is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at hello@acrewards.app. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

International Data Transfers

As a global service, we may transfer your personal information across borders to provide our services effectively. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized mechanisms to protect your personal information during transfer and processing in other jurisdictions.

Contact Information

We are committed to addressing any concerns or questions you may have about our privacy practices. For all privacy-related inquiries, data rights requests, or concerns about how we handle your personal information, please contact us at:

Consent and Agreement

By accessing or using AC Rewards Tracker, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.